Return Policy

At Zayyver, we prioritize quality and customer satisfaction. Below are the details of our exchange, return, and refund policies:

        General Policy
1. Complaint Timeline:
- Customers must raise exchange or return complaints within 24 hours of delivery.
2. Exchange for Defective Products:
- Customers can return a defective product and purchase another product of the same price within 7 days.
3.Proof Required:
- A defective item can be exchanged or returned only if proof (e.g., photos of the product) is provided.

    Process for Exchange/Return
4. How to Raise a Complaint:
- Email us at fashion@retalle.com or WhatsApp at +923353148140
- Attach the invoice/shipping label and pictures of the product (mandatory).

5.  Condition for Exchange:
- Products must be in their **original condition** to be eligible for exchange.

6.  Video Requirement:
- Record a video while unboxing the parcel to claim any damaged or missing items.